:root {
  --bg-0:         #0a0a0f;
  --bg-1:         #0d0d14;
  --bg-2:         #111827;
  --bg-card:      #141820;
  --bg-card-hi:   #1a1f2e;
  --border:       #1e2535;
  --border-hi:    #2d3748;
  --text-1:       #ffffff;
  --text-2:       #cbd5e0;
  --text-3:       #718096;
  --text-4:       #4a5568;
  --green:        #00c896;
  --green-bg:     rgba(0,200,150,0.10);
  --green-border: rgba(0,200,150,0.30);
  --red:          #e53e3e;
  --red-bg:       rgba(229,62,62,0.10);
  --red-border:   rgba(229,62,62,0.30);
  --blue:         #4299e1;
  --purple:       #805ad5;
  --accent:       #F59E0B;
  --accent-dim:   #D97706;
  --accent-glow:  rgba(245,158,11,0.10);
  --accent-border: rgba(245,158,11,0.30);
  --radius-sm:    6px;
  --radius:       10px;
  --radius-lg:    14px;
  --transition:   all 0.2s ease;
}

.theme-staff {
  --accent:       #f5a623;
  --accent-dim:   #c87d0e;
  --accent-glow:  rgba(245,166,35,0.10);
  --accent-border: rgba(245,166,35,0.30);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { height: 100%; }
body {
  min-height: 100vh;
  background: var(--bg-0);
  color: var(--text-1);
  font-family: 'Inter', system-ui, -apple-system, sans-serif;
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
  display: flex;
  flex-direction: column;
}
a { color: inherit; text-decoration: none; }
button { cursor: pointer; font-family: 'Inter', sans-serif; }
input, select, textarea { font-family: 'Inter', sans-serif; }
footer { margin-top: auto; }

/* ─── APP SHELL ─────────────────────────────────────────── */
.app { display: flex; min-height: 100vh; }

/* ─── SIDEBAR ───────────────────────────────────────────── */
.sidebar {
  width: 240px;
  flex-shrink: 0;
  background: var(--bg-1);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
}
.sidebar__brand {
  padding: 24px 20px 20px;
  border-bottom: 1px solid var(--border);
}
.brand-logo { display: flex; align-items: center; gap: 10px; margin-bottom: 6px; }
.brand-icon {
  width: 36px; height: 36px; border-radius: 8px;
  background: var(--accent); display: flex; align-items: center; justify-content: center;
  font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 900; color: #000;
  flex-shrink: 0;
}
.brand-name { font-family: 'Montserrat', sans-serif; font-size: 12px; font-weight: 800; letter-spacing: 0.06em; }
.brand-tag  { font-size: 9px; color: var(--accent); text-transform: uppercase; letter-spacing: 0.12em; font-weight: 600; }

.sidebar__section-label {
  font-size: 9px; font-weight: 700; text-transform: uppercase;
  letter-spacing: 0.14em; color: var(--text-4); padding: 20px 20px 8px;
}
.nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 20px; margin: 1px 8px;
  border-radius: var(--radius-sm);
  color: var(--text-3); font-size: 13px; font-weight: 500;
  transition: var(--transition); border: 1px solid transparent;
}
.nav-item:hover { background: rgba(255,255,255,0.04); color: var(--text-2); }
.nav-item.active {
  background: var(--accent-glow); color: var(--accent);
  border-color: var(--accent-border); font-weight: 600;
}
.nav-item svg { width: 16px; height: 16px; flex-shrink: 0; opacity: 0.8; }
.nav-count {
  margin-left: auto; background: var(--accent-glow);
  color: var(--accent); border: 1px solid var(--accent-border);
  border-radius: 999px; font-size: 9px; font-weight: 700; padding: 1px 6px;
}

.sidebar__footer {
  margin-top: auto; padding: 16px; border-top: 1px solid var(--border);
}
.user-card {
  display: flex; align-items: center; gap: 10px;
  padding: 10px; border-radius: var(--radius);
  background: var(--bg-card); border: 1px solid var(--border);
}
.user-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--accent); display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; color: #000; flex-shrink: 0;
}
.user-name { font-size: 12px; font-weight: 600; }
.user-role { font-size: 10px; color: var(--text-4); }

/* ─── MAIN ──────────────────────────────────────────────── */
.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }

/* ─── TOPBAR ────────────────────────────────────────────── */
.topbar {
  height: 60px; background: var(--bg-1);
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
  padding: 0 28px; position: sticky; top: 0; z-index: 10;
}
.topbar__title { font-family: 'Montserrat', sans-serif; font-size: 16px; font-weight: 700; }
.topbar__title em { font-style: normal; color: var(--accent); }
.topbar__right { display: flex; align-items: center; gap: 10px; }
.date-pill {
  font-size: 11px; color: var(--text-3);
  background: var(--bg-card); border: 1px solid var(--border);
  padding: 5px 12px; border-radius: 999px;
  display: flex; align-items: center; gap: 6px;
}
.date-pill::before {
  content: ''; width: 6px; height: 6px;
  border-radius: 50%; background: var(--accent);
  animation: blink 2s infinite;
}
@keyframes blink { 0%,100% { opacity: 1; } 50% { opacity: 0.3; } }
.role-badge {
  font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.1em;
  background: var(--accent-glow); color: var(--accent); border: 1px solid var(--accent-border);
  padding: 5px 12px; border-radius: 999px;
}

/* ─── PAGE ──────────────────────────────────────────────── */
.page { padding: 28px; display: flex; flex-direction: column; gap: 20px; }

/* ─── KPI GRID ──────────────────────────────────────────── */
.kpi-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }
.kpi {
  background: var(--bg-card); border: 1px solid var(--border);
  border-radius: var(--radius-lg); padding: 18px 20px;
  position: relative; transition: border-color 0.2s;
}
.kpi:hover { border-color: var(--border-hi); }
.kpi--gold { border-color: var(--accent-border); background: linear-gradient(135deg, rgba(245,166,35,0.05) 0%, var(--bg-card) 60%); }
.kpi__trend {
  position: absolute; top: 14px; right: 16px;
  font-size: 10px; font-weight: 700; padding: 3px 7px; border-radius: 999px;
}
.kpi__trend--up   { background: var(--green-bg); color: var(--green); border: 1px solid var(--green-border); }
.kpi__trend--warn { background: var(--accent-glow); color: var(--accent); border: 1px solid var(--accent-border); }
.kpi__label { font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.10em; color: var(--text-4); margin-bottom: 10px; }
.kpi__value { font-family: 'JetBrains Mono', 'Courier New', monospace; font-size: 28px; font-weight: 700; line-height: 1; margin-bottom: 4px; }
.kpi__value--gold  { color: var(--accent); }
.kpi__value--green { color: var(--green); }
.kpi__value--red   { color: var(--red); }
.kpi__sub { font-size: 11px; color: var(--text-4); }

/* ─── CARD ──────────────────────────────────────────────── */
.card {
  background: var(--bg-card); border: 1px solid var(--border);
  border-radius: var(--radius-lg); padding: 20px;
  transition: border-color 0.2s;
}
.card:hover { border-color: var(--border-hi); }
.card__head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; gap: 12px; flex-wrap: wrap; }
.card__title { font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700; }
.card__sub { font-size: 11px; color: var(--text-3); margin-top: 2px; }

/* ─── BADGES ────────────────────────────────────────────── */
.badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 8px; border-radius: 999px;
  font-size: 10px; font-weight: 700;
  text-transform: uppercase; letter-spacing: 0.07em;
  white-space: nowrap;
}
.badge .dot { width: 5px; height: 5px; border-radius: 50%; background: currentColor; flex-shrink: 0; }
.badge--green  { background: var(--green-bg);  color: var(--green); border: 1px solid var(--green-border); }
.badge--gold   { background: var(--accent-glow); color: var(--accent);  border: 1px solid var(--accent-border); }
.badge--red    { background: var(--red-bg);    color: var(--red);   border: 1px solid var(--red-border); }
.badge--gray   { background: rgba(74,85,104,0.2); color: var(--text-3); border: 1px solid var(--border-hi); }
.badge--purple { background: rgba(128,90,213,0.15); color: var(--purple); border: 1px solid rgba(128,90,213,0.3); }

/* legacy aliases */
.badge-open     { background: var(--accent-glow); color: var(--accent); border: 1px solid var(--accent-border); }
.badge-assigned { background: rgba(128,90,213,0.15); color: var(--purple); border: 1px solid rgba(128,90,213,0.3); }
.badge-resolved { background: var(--green-bg); color: var(--green); border: 1px solid var(--green-border); }
.badge-closed   { background: rgba(74,85,104,0.2); color: var(--text-3); border: 1px solid var(--border-hi); }

/* ─── DATA TABLE ────────────────────────────────────────── */
.data-table { width: 100%; border-collapse: collapse; }
.data-table th {
  font-size: 10px; font-weight: 700; text-transform: uppercase;
  letter-spacing: 0.09em; color: var(--text-4); text-align: left;
  padding: 0 8px 10px; border-bottom: 1px solid var(--border);
}
.data-table td {
  padding: 12px 8px; font-size: 13px; color: var(--text-2);
  border-bottom: 1px solid rgba(30,37,53,0.5); vertical-align: middle;
}
.data-table tr:last-child td { border-bottom: none; }
.data-table td:first-child { color: var(--text-1); font-weight: 500; }

/* ─── BUTTONS ───────────────────────────────────────────── */
.btn-accent {
  background: var(--accent); color: #000;
  border: none; border-radius: var(--radius-sm);
  font-size: 11px; font-weight: 700;
  font-family: 'Montserrat', sans-serif; text-transform: uppercase; letter-spacing: 0.07em;
  padding: 7px 16px; transition: background 0.2s;
  cursor: pointer; display: inline-flex; align-items: center; gap: 5px;
}
.btn-accent:hover { background: var(--accent-dim); }
.btn-accent:disabled { opacity: 0.5; cursor: default; }

.btn-ghost {
  background: transparent; color: var(--text-2);
  border: 1px solid var(--border-hi); border-radius: var(--radius-sm);
  font-size: 11px; font-weight: 600;
  padding: 6px 14px; transition: var(--transition);
  cursor: pointer; display: inline-flex; align-items: center; gap: 5px;
}
.btn-ghost:hover { border-color: var(--accent-border); color: var(--accent); }

.btn-link {
  background: none; border: none;
  color: var(--accent); font-size: 12px; font-weight: 600;
  padding: 4px 0; transition: color 0.2s;
}
.btn-link:hover { color: var(--accent-dim); }
.btn-link--red { color: var(--red); }
.btn-link--red:hover { color: #c53030; }

.btn-sm { font-size: 10px; padding: 4px 10px; }

/* ─── INPUTS ────────────────────────────────────────────── */
.input-field {
  width: 100%;
  padding: 0.625rem 0.875rem;
  background: rgba(255,255,255,0.03);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-1);
  font-size: 0.875rem;
  transition: border-color 0.2s;
  outline: none;
}
.input-field:focus { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-glow); }
.input-field::placeholder { color: var(--text-4); }
textarea.input-field { resize: vertical; min-height: 100px; }
select.input-field { cursor: pointer; }
select.input-field option { background: var(--bg-card); color: var(--text-1); }

/* ─── MODAL ─────────────────────────────────────────────── */
.modal-backdrop {
  position: fixed; inset: 0;
  background: rgba(0,0,0,0.7);
  display: flex; align-items: center; justify-content: center;
  z-index: 50; padding: 16px;
}
.modal-panel {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 24px;
  max-width: 28rem;
  width: 100%;
}
.modal-panel h2 { font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: 800; margin-bottom: 16px; }
.modal-panel label { display: block; font-size: 12px; font-weight: 600; margin-bottom: 4px; color: var(--text-2); }
.modal-panel .input-field { margin-bottom: 12px; }
.modal-panel .form-actions { display: flex; gap: 8px; padding-top: 8px; }

/* ─── MESSAGE BUBBLES ───────────────────────────────────── */
.message-bubble {
  max-width: 75%;
  padding: 0.875rem 1rem;
  border-radius: 1rem;
  margin-bottom: 0.75rem;
  line-height: 1.5;
  border: 1px solid var(--border);
}
.message-user {
  background: var(--bg-2);
  color: var(--text-1);
  border-bottom-right-radius: 0.25rem;
  margin-left: auto;
}
.message-staff {
  background: var(--accent-glow);
  color: var(--text-1);
  border-bottom-left-radius: 0.25rem;
  margin-right: auto;
  border-color: var(--accent-border);
}
.message-meta { font-size: 10px; color: var(--text-4); margin-bottom: 4px; }

/* ─── ALERT ─────────────────────────────────────────────── */
.alert {
  font-size: 12px;
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid;
}
.alert--error { background: var(--red-bg); color: var(--red); border-color: var(--red-border); }
.alert--success { background: var(--green-bg); color: var(--green); border-color: var(--green-border); }
.alert--info { background: var(--accent-glow); color: var(--accent); border-color: var(--accent-border); }
.alert.hidden { display: none; }
/* legacy compatibility for log-in page */
.bg-red-50, .bg-green-50 { background: transparent !important; }
.border-red-200, .border-green-200 { border-color: transparent !important; }

/* ─── DISCLAIMER ────────────────────────────────────────── */
.disclaimer {
  margin: 8px 28px 28px;
  padding: 14px 16px;
  background: rgba(74,85,104,0.06);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  font-size: 10px; color: var(--text-4); line-height: 1.6;
}

/* ─── PUBLIC THEME OVERRIDES ────────────────────────────── */
body.theme-public .brand-icon { background: var(--accent); }
body.theme-public .brand-tag { color: var(--accent); }

/* ─── RESPONSIVE ────────────────────────────────────────── */
@media (max-width: 1100px) {
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 768px) {
  .sidebar  { display: none; }
  .kpi-grid { grid-template-columns: 1fr 1fr; }
  .page { padding: 16px; }
  .topbar { padding: 0 16px; }
  .message-bubble { max-width: 90%; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation: none !important; transition: none !important; }
}

/* ─── IMAGES IN MESSAGES ───────────────────────────────── */
.message-bubble img {
  max-width: 100%;
  height: auto;
  border-radius: 8px;
  margin-top: 8px;
  display: block;
}